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Client Charter

Our aim is to provide you with excellent client service which helps you achieve your aims. Our charter explains what you can expect from us and what we need from you to ensure your matter runs smoothly.

What you can expect from us:

  • When you contact us to discuss your matter, we will clearly explain the steps in the legal process and what you can expect from your solicitor
  • We will tell you who will be dealing with your legal work and how to contact
  • We will tell you what the likely costs will be and update you if the costs need
  • In a residential conveyancing matter, we will work in line with the quality standards for the Law Society’s Conveyancing Quality Scheme

We will:

  • Treat you fairly
  • Be polite, approachable and professional
  • Use language you will understand
  • Respond promptly to your enquiries
  • Tell you about any problems as soon as we are aware of them
  • Ask for your feedback on our service
  • Deal quickly with your concerns if things go wrong and give you a copy of our complaints procedure if you ask for it

We need you to:

  • Tell us what your aims and objectives are and any deadline dates
  • Provide information we ask for quickly
  • Let us know immediately if anything changes
  • Work cooperatively with us to set and achieve realistic timescales
  • Appreciate that we have to follow a strict professional code of conduct
  • Appreciate if we also act for your lender that we also have obligations to your lender
  • Help us to continue to work for you by paying our invoices on time
  • Tell us if we are not providing you with the service you want 
Client Charter

Customer reviews

Liz is a great lawyer, always quick, responsive and looking for solutions.

Kingstons Derek Corden